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Natural Methods includes 14 days of free set up and start up support on
ALL new monitors purchased from Natural Methods Inc. commencing from
the day of receipt of the product, excluding holidays and weekends.
Clients who purchased from Natural Methods before 2010 will receive free support
for the duration of the life span of their fertility monitor. All clients purchasing
new monitors in 2010 or later can add Help Desk to their purchase or can sign up for Help
Desk service after initial purchase by using one of the links below.
Help Desk
Help Desk is an *optional service that can be selected and added to
any new monitor purchase at a preferred rate when buying from any Natural
Methods site.
Use the appropriate currency link to renew or pay for any of the help desk services listed below: USD CAD UK
- One Year Help Desk Package: unlimited calls and talk time
- Pay Per Call Help Desk: up to 30 minutes of talk time on a single call
* Who requires Help Desk? Anyone seeking technical product service
support not covered by the warranty. Help Desk also offers access to additional
help in dealing with infertility, irregular cycles, hormone imbalances both pre and
post menopausal including estrogen dominance. Our goal is to support you with
natural remedies along with the proper knowledge, so that you can successfully
improve your quality of life.
Help Desk offers much more then just product support. Help Desk offers clients the opportunity to consult
with expert staff regarding their personal circumstances and fertility health over one or
several phone calls. This allows the client to put in to practice as well as make adjustments
to their lifestyle based on what was learned from the discussion as well as resource material
provided by e-mail. This can be a very helpful planning aid if working towards a special
goal or event such as a wedding, or if you're planning for a pregnancy, or it may simply
be to insure your health is properly supported in a natural way by your hormones as you
progress towards your retirement years.
At Natural Methods we want all of our Help Desk clients to achieve the best results
possible in acquiring optimal health and in using any product or fertility monitor purchased
from Natural Methods. Currently Help Desk offers support for the following products, services and fertility monitors:
- Pearly
- Lady-Comp
- Baby-Comp
- OvaCue
- Persona
- BioSelf
- FemCap and ContraGel Natural Spermicide
- Supplements including MaxGXL, Max N-Fuse, CardioMaxx
- Infertility Testing for Women
- Hormone Testing
- Progesterone Cream
- Adrenal Testing
- Thyroid Testing
- Cardiovascular DPA Testing
Help Desk provides direct access to a support technician.
Help Desk service is also available for a nominal fee to anyone who has one of
the monitors we support regardless of where the monitor was originally purchased.
Two types of Help Desk are offered for clients who wish to transfer their services to Natural Methods.
- Unlimited Help Desk Package: Proof of purchase required.
- Non Dealer Help Desk Package: No proof of purchase is required.
Either of these packages can be purchased by clicking your currency. USD CAD UK
Fertility Monitor Parts
If you require help diagnosing any technical issues please call 519-941-7008 for help.
Devices with an expired warranty require Help Desk service to access help.
Lady-Comp, Baby-comp Parts such as plug, probe and internal battery are
not covered by warranty. You can purchase replacements parts and services by clicking
the link below or by calling our office. Battery service requires that the client send in their
device. You can prepay for the service below. Upon receipt of your payment Natural
Methods will e-mail to you an RMA (Return Merchandise Authorization) number which will
also include return instructions:
Pearly Parts such as a new battery is required every 12-24 months on average. You can
order and prepay for this service by clicking the link below. Only Natural Methods
may change the battery in your Pearly. Opening the Pearly will VOID all warranties.
Natural Methods can also retain and restore all data present in the device upon receipt. To
prepay for your battery change follow the link below. Upon receipt of your payment Natural
Methods will e-mail to you an RMA (Return Merchandise Authorization) number which will
also include return instructions:
OvaCue Parts such as the vaginal and oral sensor as well as the software
cord are not covered by warranty. Vaginal sensor and software is optional with your
purchase of OvaCue. Purchase add on or replacement parts by clicking the link below
or by calling our office:
Persona Parts such as the urine test stick refills can be purchased using
the link below. To purchase using bulk discount codes on quantities of 5 or more boxes please visit
LadytoBaby.com. All test sticks
are factory packaged in matching sets and thus left over sticks can not used or mixed with sticks in other boxes.
It is recommended to use one new box of test sticks for each new monthly menstrual cycle.
Upgrading Lady-Comp to Baby-Comp
Lady-Comp can be upgraded to Baby-Comp at any time. If you wish to order an
upgrade simply complete your purchase by clicking the link below. Return shipment must be selected
and paid for in advance along with the upgrade. When you send your Lady-Comp to
us enclose a copy of the purchase receipt inside the box along with your device
and return the unit to us at the address indicated on the bottom of the receipt.
For Customs declare the item as a "Data Processing Device" and to avoid duties
also mark "Canadian Goods Returned".
- Upgrade Lady-Comp to Baby-Comp: USD CAD UK
E-mail Assistance
FREE OF CHARGE to our customers who have questions about their purchase from Natural Methods. This option is
included with your purchase. To submit a question please use one of the forms
found in our CONTACT US section or by clicking the link below. A CUSTOMER ID NUMBER IS REQUIRED.
IF YOUR DEVICE WAS NOT PURCHASED FROM NATURAL METHODS, YOU WILL BE REQUIRED to PAY FOR
HELP DESK. Please visit our SERVICE STORE for menu and pricing options.
You must purchase your subscription first and provide your customer ID number
when you contact us by e-mail.
When you submit an inquiry, our system will log your service request. All responses will be returned to the original address of the sender unless otherwise specified. Responses will be issued on the same day if received during regular business hours and with in 24 - 48 hours during holidays and weekends. Clients that have purchased or subscribed to Help Desk may phone for faster assistance.
Fertility Monitor Service Inquiry
Customer service for all other products & services
Warranty Coverage and Service
All new fertility monitor purchases from Natural Methods come with either a 3 year,
2 year or 1 year manufacturer's warranty. The warranty term varies by product:
- Pearly - 1 Year
- Lady-Comp - 2 Years
- Baby-Comp - 3 Years
- OvaCue - 1 Year
- Persona - 1 Year
- Bio-Self - 1 Year
Additional years of warranty may be added to your order as an option during the purchase of a new monitor. Please refer to your original PayPal sales receipt for specific details on the length of your warranty. Most warranties do not cover external attachments such as the plug and probe and on Lady-Comp, Baby-Comp and Pearly the battery is not included in the warranty, as these items are considered to be consumable parts by the manufacturer.
IF YOU ARE EXPERIENCING TECHNICAL DIFFICULTIES WITH YOUR DEVICE, DISCONTINUE USE IMMEDIATELY and contact our service department by email or telephone at 519-941-7008. The terms of the warranty require you to NOTIFY US WITHIN 2 WEEKS OF DETECTING ANY FAULT. DO NOT SEND IN YOUR DEVICE WITHOUT FIRST CONSULTING OUR SERVICE DEPARTMENT. An RMA ( Return Merchandise Authorization) is required for any item being returned to us for service or refund.
For full warranty terms please read our TERMS and CONDITIONS
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